Abandoned cart trigger → conversational AI engagement → checkout assistance → recovery on 18% of abandoned carts.
A Shopify merchant was running standard abandoned cart emails — 9% recovery rate on the first email, dropping to under 2% by the third. They wanted something that didn't feel like marketing automation: a real conversational nudge that actually answered the question that stopped people from checking out.
Most cart recovery flows are blind — they have no idea WHY someone abandoned. Was it shipping cost? Size question? Decided to look at competitors? Without that signal, all you can do is discount-and-pray. The challenge: build something that could ASK why, listen to the answer, and respond appropriately.
Built an SMS-based conversational recovery agent powered by Claude API. Triggered 30 minutes post-abandonment. Opens with a personalized question, not a pitch. Has access to the customer's cart contents, prior order history, current promotions, and FAQ-style product information. Discount offered only when warranted.
I'm available for engagement on GoHighLevel implementations, A2P 10DLC compliance, AI automation pipelines, and CRM migrations. Most projects start at $300–$1,200 depending on scope.
